Terms of service
Article 1 – Definitions
In these terms and conditions the following definitions apply:
Reflection Period: the period within which the consumer can
making use of his right of withdrawal;
Consumer: the natural person who does not act in the
exercise of profession or business and a distance agreement
is entered into with the entrepreneur;
Day: calendar day;
Durable transaction: a distance agreement regarding
a range of products and/or services, of which the delivery and/or
purchase obligation is spread over time;
Durable data carrier: any means that the consumer or
entrepreneur enables to access information that is personally
aimed at, to store in a way that future consultation and
unchanged reproduction of the stored information possible
makes.
Right of Withdrawal: the possibility for the consumer to within
the reflection period to waive the distance agreement;
Entrepreneur: the natural or legal person who offers products and/or
services at a distance to consumers offers;
Distance Agreement: an agreement in which in the context
of a system organized by the entrepreneur for the sale
at a distance of products and/or services, up to and including the conclusion of
the agreement is exclusively made using one or
more techniques for remote communication;
Technique for remote communication: means that can be
used for concluding an agreement, without
consumer and entrepreneur are simultaneously in the same space
agreed upon.
General Terms and Conditions: these General Terms and Conditions
of the entrepreneur.
Article 2 – Identity of the entrepreneur
L.H.Ecom
Truus Oversteegenstraat 4, 3417CN Montfoort
Email address: contact@lonon.nl
Chamber of Commerce number: 95981470
VAT identification number: NL867411405B01
Article 3 – Applicability
These general terms and conditions apply to every offer from
the entrepreneur and on every agreement concluded at
distance and orders between entrepreneur and consumer.
Before the agreement at a distance is concluded, the text is
of these general terms and conditions made available to the consumer
stated. If this is not reasonably possible, it will be before the
if an agreement at a distance is concluded, it will be indicated that
the general terms and conditions can be viewed at the entrepreneur and they
request of the consumer as soon as possible be free of charge
sent.
If the agreement is concluded electronically at a distance, it can
in deviation from the previous paragraph and before the agreement is
the distance is closed, the text of these general terms and conditions
the electronic way is made available to the consumer
set in such a way that it can be accessed by the consumer on a
can be stored in a durable manner in a simple way
data carrier. If this is not reasonably possible, it will be before
the agreement at a distance is concluded, will be indicated
where the general terms and conditions can be accessed electronically
will be acknowledged and that they will be provided at the request of the consumer
electronically or otherwise will be provided free of charge
sent.
In the event that alongside these general terms and conditions also
specific product or service conditions may apply, is
the second and third paragraph shall apply accordingly and the
the consumer in the event of conflicting general terms and conditions
always rely on the applicable provision that is most favorable to him
most favorable is.
If one or more provisions in these general terms and conditions
at any time be wholly or partially null and void or annulled
if it is, then the agreement and these terms will remain in force for the
others in force and the relevant provision will be maintained in mutual consultation
immediately replaced by a provision that the intent of
the original as closely as possible.
Situations not covered by these general terms and conditions,
must be assessed 'in the spirit' of these general
terms.
Uncertainties about the interpretation or content of one or more
provisions of our terms must be interpreted 'in the spirit of
the spirit of these general terms and conditions.
Article 4 – The offer
If an offer has a limited validity period or is subject to
conditions is done, this will be explicitly stated in the offer
mentioned.
The offer is non-binding. The entrepreneur is entitled to change the offer
to change and adjust.
The offer contains a complete and accurate description of the
offered products and/or services. The description is sufficient
detailed to allow a good assessment of the offer by the
to make it possible for the consumer. If the entrepreneur makes use of
of images are a true representation of the
offered products and/or services. Obvious mistakes or
obvious errors in the offer do not bind the entrepreneur.
All images, specifications, data in the offer are an indication
and cannot give rise to compensation or dissolution
of the agreement.
Images of products are a true representation
of the offered products. The entrepreneur cannot guarantee
that the displayed colors exactly match the real
colors of the products.
Each offer contains such information that for the consumer
it is clear what the rights and obligations are that are attached to the
acceptance of the offer are connected. This concerns in the
specific:
the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and which
actions required for that;
whether or not the right of withdrawal applies;
the method of payment, delivery, and execution of the contract;
the period for acceptance of the offer, or the period
within which the entrepreneur guarantees the price;
the amount of the rate for distance communication if the
costs of using the technology for communication at
distance will be calculated on a different basis than the regular
basic rate for the communication medium used;
or whether the agreement is archived after its conclusion, and if so
yes in what way this can be consulted by the consumer;
the manner in which the consumer, before concluding the
agreement, the data he has provided in the context of the agreement
provided data can be checked and corrected if desired;
any other languages in which, in addition to Dutch, the
agreement can be concluded;
the codes of conduct to which the entrepreneur has subjected himself
and the manner in which the consumer can access these codes of conduct
can consult electronically;
and the minimum duration of the distance agreement in the case of a
long-term transaction.
Optional: available sizes, colors, types of materials.
Article 5 – The agreement
The agreement is concluded, subject to the provisions in paragraph 4,
comes into effect at the moment of acceptance by the consumer of
the offer and the fulfillment of the conditions set therein.
If the consumer has accepted the offer electronically
accepted, the entrepreneur confirms without delay via electronic
away the receipt of the acceptance of the offer. As long as the
receipt of this acceptance is not by the entrepreneur
confirmed, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the
entrepreneur appropriate technical and organizational measures
to secure the electronic transfer of data and he ensures
for a safe web environment. If the consumer electronically
can pay, the entrepreneur will take appropriate
take safety measures into account.
The entrepreneur can – within legal frameworks – keep himself informed
determine whether the consumer can meet his payment obligations
comply, as well as all those facts and factors that are relevant to
a responsible conclusion of the distance agreement. If
the entrepreneur has good grounds based on this investigation
to refrain from entering into the agreement, he is entitled to provide a reasoned
to refuse an order or request or to the execution
to attach special conditions.
The entrepreneur will provide the consumer with the
following information, in writing or in such a way that it can be
the consumer can be stored in an accessible manner
on a durable data carrier, to be sent along:
a. the visiting address of the entrepreneur's establishment where the
consumer can go to for complaints;
b. the conditions under which and the manner in which the consumer can
the right of withdrawal can be exercised, or a clear
notification regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing service after purchase;
d. the information included in article 4 paragraph 3 of these terms,
unless the entrepreneur has already provided this information to the consumer
provided before the execution of the agreement;
e. the requirements for termination of the agreement if the
agreement has a duration of more than one year or of
indefinite duration is.
In the case of a long-term transaction, the provision in the previous paragraph only applies
applicable to the first delivery.
Every agreement is entered into under the suspensive
conditions of sufficient availability of the relevant
products.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option
to dissolve the agreement without giving reasons
for 14 days. This reflection period starts the day after
receipt of the product by the consumer or a previously designated by the
consumer designated and made known to the entrepreneur
representative carefully.
During the reflection period, the consumer will handle the
product and the packaging. He will only handle the product to the extent
unpack or use to the extent necessary to be able to
assess whether he wishes to keep the product. If he
if he makes use of the right of withdrawal, he will return the product with all
delivered accessories and – if reasonably possible – in the
return the product in its original condition and packaging to the entrepreneur,
in accordance with the reasonable and clear instructions provided by the entrepreneur
instructions.
When the consumer wishes to exercise his
right of withdrawal, he is obliged to do this within 14 days after receipt
of the product, to inform the entrepreneur. The notification
this must be done by the consumer by means of a written message/email.
After the consumer has made it known that he wishes to exercise
of his right of withdrawal, the customer must
returning within 14 days. The consumer must prove
that the delivered goods have been returned in time, for example by
by means of proof of shipment.
If the customer does not act within the periods mentioned in paragraphs 2 and 3
has not made it known that he wishes to exercise his
right of withdrawal respectively and has not informed the entrepreneur
returned, the purchase is a fact.
Article 7 – Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, they are
the costs for returning the products are for the account
of the consumer.
If the consumer has paid an amount, the entrepreneur will
this amount as soon as possible, but no later than 14 days after
withdrawal, refund. The condition here is that the
product has already been received back by the online retailer or conclusive
proof of complete return can be provided.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur can exclude the consumer's right of withdrawal
exclude for products as described in paragraphs 2 and 3. The
exclusion of the right of withdrawal only applies if the
the entrepreneur makes this clear in the offer, at least in good time before the conclusion
of the agreement, has mentioned.
Exclusion of the right of withdrawal is only possible for
products:
a. that have been created by the entrepreneur in accordance with
specifications of the consumer;
b. that are clearly of a personal nature;
c. that by their nature cannot be returned;
d. that can spoil or age quickly;
e. whose price is tied to fluctuations on the financial
market over which the entrepreneur has no influence;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software of which the
the consumer has broken the seal.
h. for hygienic products for which the consumer has
the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for
services:
a. regarding accommodation, transport, restaurant services or leisure activities
to be performed on a specific date or during a specific
period;
b. whose delivery has been expressly agreed by the
the consumer has started before the reflection period has expired;
c. regarding bets and lotteries.
Article 9 – The price
During the validity period mentioned in the offer, the
prices of the offered products and/or services are not increased,
subject to price changes due to changes in VAT-
rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or
services whose prices are tied to fluctuations on
the financial market and over which the entrepreneur has no influence,
offer variable prices. This binding to
fluctuations and the fact that any prices mentioned
reference prices are mentioned in the offer.
Price increases within 3 months after the conclusion of the
in the agreement are only permitted if they are the result of
legal regulations or provisions.
Price increases from 3 months after the conclusion of the
in the agreement are only permitted if the entrepreneur allows this
has agreed and:
a. these are the result of legal regulations or provisions; or
b. the consumer has the authority to terminate the agreement
to say from the day the price increase takes effect.
The prices mentioned in the offer of products or services are
including VAT.
All prices are subject to printing and typesetting errors. For the
no liability is accepted for the consequences of printing and typesetting errors
accepted. In case of printing and typesetting errors, the entrepreneur is not obliged to
to deliver the product according to the incorrect price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services
to comply with the agreement, the prices mentioned in the offer
specificaties, aan de redelijke eisen van deugdelijkheid en/of
agreement, meet the reasonable requirements of soundness and/or
usability and the specifications on the date of the conclusion of the
agreement existing legal provisions and/or
government regulations. If agreed, the
the entrepreneur also ensures that the product is suitable for other
than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer
does not detract from the legal rights and claims that the
consumer based on the agreement against the
the entrepreneur can assert.
Any defects or incorrectly delivered products must be reported within
14 days after delivery to the entrepreneur must be
reported. Return of the products must take place in the
original packaging and in new condition.
The warranty period of the entrepreneur corresponds to the
factory warranty period. However, the entrepreneur is never
is responsible for the final suitability of the products
for each individual application by the consumer, nor for
any advice regarding the use or application of
The warranty does not apply if:
the products.
The consumer has repaired and/or modified the delivered products themselves;
processed or has had them repaired and/or modified by third parties;
The delivered products are subjected to abnormal circumstances
exposed or otherwise treated carelessly or in
conflict with the instructions of the entrepreneur and/or
packaging being treated;
The defectiveness is wholly or partially the result of
regulations that the government has imposed or will impose regarding
of the nature or quality of the materials used.
Article 11 – Delivery and execution
The entrepreneur will exercise the utmost care in
to be taken upon receipt and during the execution of
for orders of products.
The place of delivery is the address that the consumer has provided
the company has made known.
Taking into account what is stated in Article 4 of this
the general terms and conditions are mentioned, the company will accept
orders with due haste but no later than 30 days
execution, unless the consumer has agreed to a longer
the delivery period. If delivery is delayed, or
if an order cannot be executed or can only be executed partially, the consumer will receive this no later than 30 days after
he has placed the order. The consumer has in that case
has the right to cancel the agreement without costs and
has the right to any compensation for damages.
In the event of cancellation in accordance with the previous paragraph, the entrepreneur
within 14 days after cancellation.
but will refund the amount paid by the consumer as soon as possible,
If delivery of an ordered product proves to be impossible,
the entrepreneur will make an effort to provide a replacement item
made available. No later than at the time of delivery, it will be clearly and
be communicated in an understandable manner that a replacement item will be
delivered. For replacement items, the right of withdrawal cannot
be excluded. The costs of any return shipment are
with the entrepreneur.
The risk of damage and/or loss of products rests
with the entrepreneur until the moment of delivery to the consumer
or a previously designated and communicated to the entrepreneur
representative, unless expressly agreed otherwise.
Article 12 – Duration transactions: duration, termination, and extension
Termination
The consumer can terminate an agreement that is for an indefinite
entered into and that is for the regular delivery of products
(including electricity) or services, at any time
terminate observing the agreed termination rules
termination rules and a notice period of at most one month.
The consumer can terminate an agreement that is for a fixed term
entered into and that is for the regular delivery of products
(including electricity) or services, at any time against
terminate at the end of the fixed term, observing
agreed termination rules and a notice period
of at most one month.
The consumer can terminate the agreements mentioned in the previous
agreements:
may terminate at any time and not be limited to termination at a
specified time or within a certain period;
at least terminate in the same manner as they were
entered into;
always terminate with the same notice period as the entrepreneur for
has stipulated for itself.
Extension
An agreement that is entered into for a fixed term and that is for
for the regular delivery of products (including electricity)
included) or services, may not be silently extended or
renewed for a fixed duration.
Notwithstanding the previous paragraph, an agreement that is for
entered into for a fixed term and that is for the regular delivery of
of daily, news, and weekly publications and magazines are silently
extended for a fixed duration of up to three months, if the
the consumer may terminate this extended agreement at the end of the
termination can be terminated with a notice period of at most one
month.
An agreement that is entered into for a fixed term and that is for
for the regular delivery of products or services, may only
silently be extended for an indefinite duration if the
the consumer may terminate at any time with a notice period of
at most one month and a notice period of at most three
months in case the agreement is for the regular delivery, but
less than once a month, delivery of daily, news, and
weekly publications and magazines.
An agreement with a limited duration for the regular delivery of
introduction delivery of daily, news, and weekly publications and
magazines (trial or introductory subscription) is not
silently continued and ends automatically after the
proef- of kennismakingsperiode.
Durability
trial or introductory period.
If an agreement has a duration of more than one year, the
consumer may terminate the agreement at any time after one year
notice period of at most one month, unless the
reasonableness and fairness oppose termination before the end of the
postpone the agreed duration.
Article 13 – Payment
Unless otherwise agreed, the duration agreed upon by the
amounts owed by the consumer must be paid within 7
working days after the start of the reflection period as referred to in
article 6 paragraph 1. In the case of an agreement for the provision of a
service, this period starts after the consumer has received the confirmation
has received from the agreement.
the consumer is obliged to report inaccuracies in provided or
In case of non-payment by the consumer, the entrepreneur has
subject to legal limitations, the right to immediately report the previously mentioned payment details to the entrepreneur.
reasonable costs communicated to the consumer to be charged to
bring.
Article 14 – Complaints procedure
Complaints about the execution of the agreement must be submitted within 7
days must be submitted fully and clearly described to the
entrepreneur, after the consumer has identified the defects.
Complaints submitted to the entrepreneur will be processed within a period
be answered within 14 days from the date of receipt.
If a complaint requires a foreseeably longer processing time,
is done by the entrepreneur within the period of 14 days
will be answered with an acknowledgment of receipt and an indication of when
the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement
a dispute arises that is subject to the dispute resolution.
A complaint does not suspend the obligations of the entrepreneur,
unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, it will
the entrepreneur at its discretion or the delivered products free of charge
replace or repair.
Article 15 – Disputes
On agreements between the entrepreneur and the consumer
to which these general terms and conditions relate, is
only Dutch law applies. Also if the
consumer residing abroad.
Contact
✉️ contact@lonon.nl
💬 Frequently asked questions
We try to respond to your email within 24 hours.
Opening hours :
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00
- Chamber of Commerce: 95981470
- VAT: NL867411405B01
- Truusoversteegenstraat 4
- 3417 CN Montfoort
- Email: contact@lonon.nl
- Note: This is not a visiting address.